Clients Maintenance and Home Care Program
It is emphasized that you take special care to the added hair. Hair extensions properly applied and cared for are a beautiful and exciting way to have
longer, thinker hair or even add color to the hair. If you follow the steps listed here, we guarantee your experience will be rewarding. Remember... it
is in our best interest to have your extensions always looking and feeling their best... and of course, you too want you’re extensions to be fabulous.
1. NEVER GO TO BED WITH WET HAIR!!! (If you do, tangles will occur and it may be difficult at times, to untangle them they become dry over night.
Dry your hair as much as possible and then put your hair into one loose braid.
2 Prevention of tangles is the single most important aspect of hair extensions. Use “only” hair products recommended by your stylists. When
shampooing, DON NOT scrub your hair excessively. Massage your scalp and gently work the shampoo to the ends. Flood rinse thoroughly. Use
conditioner according to the companies instruction. Brush gently from the scalp to the ends. Use a loop brush when hair is wet and a So. Cap
bristle brush when dry. DO NOT use any oil based products. If you do, we CANNOT GUARANTEE that the extension will not come out and if the
client uses such products at home, you will be charged to reapply the extensions that have been affected. DO NOT shampoo for 2 days after your
extensions have been applied. you may rinse your hair and use a spray leave-in conditioner (only recommended by your stylist.) You should NOT
wash your hair with your head faced down. Always tilt your head back and foam hair from top to bottom. NEVER dry with a scrubbing action,
wrap with a towel to absorb the water.
3. Clients should NEVER, COLOR, PERM, and OR USE OTHER TYPES OF CHEMICALS WITHOUT CONSULTING THEIR STYLIST FIRST.
4. After having extensions applied, the client MUST return to the salon for retune follow-up visits. (The first visit should be after 2 weeks.) Failure to
do so will result in a forfeit of any given warranty from the stylist. Also, failing to call and notify the stylist of ANY problems that you experience
with your extensions will also result in forfeit of any given warranty from the stylist.
5. Some bonds may get a little tangled if you do not brush your hair on a regular basis therefore, the natural fall-out of your own hair may cause a
little tangle between bonds. If this should occur, DO NOT hesitate to contact your stylist IMMEDIATELY!!! Please... DO NOT try to correct any
problems on your own. Contact your stylist. Your stylist is the only person that can be allowed to correct any problems that may arise. Failure to
comply and not have the problem addressed immediately WILL VOID the warranty.
6. Just like your own natural hair, you should take into advice not to allow chlorine water from swimming pools or hot tubs to stay in your hair
extensions. Rinse thoroughly and use clarifying shampoo and acid balanced conditioner. Then let it set on your hair for 3 minutes, rinse hair with
warm water. (NOT HOT WATER!!!)
7. Always remember... Even if you do not wash your hair, RINSE THOROUGHLY and then lightly towel dry and then use leave in conditioner. This will
help neutralize any impurities that may be in the water that would be left behind in the hair. Following these guidelines will help increase the
longevity of your extension.
8. It is normal to loose a few extensions per month. If this does occur within a specified time frame, DO NOT PANIC!!! Return to your stylist and
have them replaced. (It is very similar to having touch ups done on a regular basis.)
9. Following these guidelines, you will be able to keep your extensions looking and feeling the best way possible.
10. VERY IMPORTANT...!!! If any other stylist other than the original extensionist performs ANY service on your hair INCLUDING perm, color, bleach,
haircut, shampoo, blow-dry and styling the WARRANTY WILL BE VOID!!! Your stylist will try very hard to insure your extensions stay perfect as
long as you wear them. PLEASE do not let someone else ruin the hard work done by your extensionist/ stylist. All services performed will be done
on a regular basis.
11. NEVER use any over the counter products; such as the purchase at any drug store, cosmetics store and beauty supply store, etc... unless
otherwise recommended by your stylist.
12. Once deposits and orders for the extensions are made, there will be NO CASH REFUNDS! The hair CANNOT be returned to the manufacturer due
to each custom order. The hair cannot and will not be used on another client.
13. A client MAY NOT try the extensions out for a short period of time and then decline that they do not want them in once the extensions are
placed in the hair. NO REFUNDS WILL BE GIVEN!!! If this does occur, hair can be removed (by the stylist only) at no additional coast provided
that the extensions are to be removed in a reasonable time and must be agreeable with the stylist. Any time after the grace period (7 days), a
service fee will be incurred for the removal of the extensions. (This is to be determined at the time of service.)
14. Please remember... the abuse or misuse of the styling tools such as combs, brushes, blow-dryers, hot irons, hot rollers, as well as over the
counter hair care products (including the products recommended by the stylist) may or can result in damaging your extensions.
15. Failure to follow these guidelines in this maintenance program/ contract is ground for forfeiture of the warranty. THIS MEANS NO REFUND IN
PART OR WHOLE. This applies but is not limited to services rendered by the stylist and the hair extensions themselves.
16. I do not hold SO.CAP USA responsible in an way for my decision in applying these hair extensions. In the event I decide to keep the hair
hair extensions, I am fully responsible for the total payment of service rendered. I also understand the explanation of the entire procedure
and am aware with proper care on my part, they should remain in my hair for at least 30 days. I understand that if an allergic reaction should
occur SO.CAP USA is not responsible.
17. The charge for removal is not included in the original fee. ABSOLUTELY NO REFUNDS!
